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FAQ

How do I change or cancel my order once it has been placed?

We know how important your order is, so we aim to fulfill orders as quickly as possible. While we cannot cancel or change an order once it has been placed you are welcome to return the item to us in accordance with our Easy Returns Policy.

What payment methods do you accept?

Bia Goddess offers several payment options for your convenience. We accept Visa, MasterCard, Discover and American Express cards. We also take PayPal, Bitcoin and ApplePay. 

How can I track my package?

In your shipping confirmation email, you'll receive a link to the tracking history. From there, you can monitor your package's progress until it's delivered to your door. 

I placed an order but never received a confirmation email.

If you do not receive an email from Bia Goddess within a few hours of placing your order please check your Spam folder, alternatively the email address on file might be spelled incorrectly. If you still need assistance, please contact our Customer Care team by emailing help@biagoddess.com and someone will get back to you within an hour.

What are the shipping costs and how fast will I receive my order?

Shipping costs will always be free to Bia Goddess shoppers. Because we aim to lower costs with out sacrificing quality, it is our shipping times that suffer. But do not worry, because most orders are processed and shipped within 1-2 days of order placement and you should receive it from our international warehouse within 7-10 days normally. Times may be up to 15-20 days from order placement. Some items ship from the USA and will be delivered within a few days.

My tracking info states that the package was delivered, but I never received it.

We know how important your order is! Bia Goddess provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but Bia Goddess does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

Do you ship internationally?

Bia Goddess is proud to service our Goddesses from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. Please see our currency converter located at the bottom of our website to change currency on the site. The site will default US Dollars on the checkout page.

It usually takes 6-10 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country's customs. Bia Goddess is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.

What is you Return Policy?

See our Easy Returns Policy at the bottom of the BiaGoddess.com website.

Wanna join our team and earn some cash?

Do you have what it takes to #biagoddess? Are you interested in making some cash while rocking our clothing? Then we want you!

Here's how to start:

1. Tag @biagoddess.com and #biagoddess in your FB and Instagram posts

2. Send us an email with links to your social media handles to:

help@biagoddess.com

3. Refer your friends and get paid cash! Send us an email for more details.